Contact Us
Have a question about one of our reviews, spotted something that needs updating, or want to flag an issue with how we've ranked a Singapore online casino? This is the place to reach us. We read every message that comes in, though as a small editorial team we ask for a little patience while we work through them.
What We Can Help With
Licensed Online Casino Singapore is a comparison and review resource for players researching online casinos in Singapore — we're not a casino ourselves, and we don't process deposits, withdrawals, bonuses or account issues. If your query relates to any of the following, reaching out to us is the right move:
- Corrections to information on a review, offer detail, or comparison table
- Questions about how we rate and rank operators
- Feedback on game guides, payment method breakdowns, or site content
- Partnership, advertising, or data-related enquiries
- General feedback on how the site could be more useful to you
If your question is instead about a deposit that hasn't landed, a withdrawal that's delayed, a bonus that hasn't applied, or a locked account, those matters sit with the casino operator itself, not with us. Each brand featured on this site runs its own customer support desk — usually via live chat, email, or a dedicated help centre — and that team has direct visibility into your account, which we never do. Checking the support section of the casino site you signed up with is the fastest route to a resolution.
Before You Write In
A good chunk of the questions we get are already answered elsewhere on the site. It's worth a quick check first:
- For questions about how we assess and score operators, our reviews explain the criteria — game selection, bonus terms, payout speed, banking options, mobile experience and licensing — behind every rating.
- For anything touching on gambling limits, self-exclusion, or spending controls, our Responsible Gambling page covers the tools and support services available to Singapore players.
- For questions about who runs this site, how we're funded, and what "independent" means in practice, see our About Us page.
- For terms covering use of this website, disclaimers, and liability, our Terms and Conditions page has the full detail.
How We Handle Commercial Relationships
Before you ask — yes, we do earn commission when readers sign up with an operator through links on this site. That relationship never decides which casino ranks where, and no operator can pay to move up a table or avoid a fair mention of a drawback. If you think a review reads as more promotional than it should, tell us. That kind of feedback genuinely shapes how we edit.
A Note on Age and Eligibility
This site, and the casinos it reviews, are intended for readers aged 21 and over, in line with the minimum gambling age that applies in Singapore. If you're contacting us on behalf of someone underage, or you're concerned about a minor accessing gambling content, please say so clearly in your message so we can point you toward the right resource rather than a general reply.
Response Times and What to Include
We don't run a live support desk, so replies won't be instant. To help us answer faster and more usefully, include:
- Which page or review your message relates to (a URL or the operator's name helps)
- A brief description of the issue or question
- Whether you're flagging an error, asking a question, or proposing a partnership
We don't handle account logins, deposits, verification documents, or casino-specific complaints — those need to go to the operator directly, since only they can access your account details.
If You're Struggling with Your Gambling
If any part of your reason for contacting us relates to feeling like gambling has become difficult to control, please don't wait on a reply from us first. Our Responsible Gambling page lists tools such as deposit limits, self-exclusion options, and independent support services that can help right away. Reaching out there, or to a support service directly, will get you faster and more relevant help than we're able to offer through a contact form.